Refund Policy

Credits are digital goods delivered immediately after successful payment. Once credits are added to your account, they can be used to generate prompts and analyze files.

Unused credit packs: You may request a refund within 14 days of purchase if no credits from that specific purchase have been consumed.

Partially or fully used credits: Refunds are generally not available after credits have been used, except where required by applicable consumer protection law.

Duplicate or erroneous charges: Contact us promptly with your transaction details. Verified duplicate charges will be refunded.

If you are a consumer in the European Union or United Kingdom, you may have a 14-day right of withdrawal for distance contracts. By purchasing digital credits that are delivered immediately, you acknowledge that delivery begins upon payment completion and that your withdrawal right may be lost once credits are used.

All payments are processed securely through Dodo Payments. Approved refunds are issued to the original payment method where possible. Processing times depend on your bank or card issuer and may take 5–10 business days after approval.

If you dispute a charge with your bank before contacting us, we may suspend your account pending investigation. We encourage you to email us first so we can resolve issues quickly.

Email us at:

support@prmptly.dev

Include:

• Your account email address
• Purchase date and amount
• Transaction or payment reference (if available)
• Reason for the refund request

We typically respond within 24–48 hours.

This Refund Policy forms part of our Terms of Service. See also our Privacy Policy and Contact page.

Operator: Prompt AI